Terms and conditions

It is straightforward and safe to make a purchase at our store. We have a high quality selection of exclusive products. They are all based on works of art, history and artistic patrimony of important cultural institutions.

1. FINDING THE PRODUCT
The product is displayed by a classification of categories or through the “search” option located next to the summary of the “basket”. Each product has a “Details” button. By clicking it, you will access the detailed information about it. There you will be able to select the size and quantity of units you want to purchase, as well as its characteristics, pictures of it and its price. Also, you will be able to add it to your “basket”.

2. SELECTING AND ADDING ARTICLES TO THE BASKET
The active and intuitive navigation allows the correct visualization and selection of products, which will be saved in the basket. A summary of the basket may be viewed at all times on the right-hand side of the page, over a yellow background. Its contents may be changed at any moment.

You must be a registered user to complete the purchase process. Users can log in whenever they want before completing the process. The data entered in this form may be changed whenever the user wished to do it.

3. VALIDATING THE BASKET
Once you have completed your selection of products, the order must be confirmed. During this process the bill will be shown in detail, including the delivery costs depending on the delivery address selected by the user amongst the ones he has registered.

4. DELIVERY COSTS
The delivery costs are in no case included in the price of the products. These will be detailed in the basket, before the validation of the order.

Delivery costs will not be charged in case the option “In-store collection” is selected. These orders will be collected in the opening hours of the store once the Client has received confirmation of its availability.

The cost of the delivery itself can be consulted in the webpage. The cost shown includes just the packaging and full transport, but not other costs, such as additional taxes applicable to foreign deliveries.

5. COMPLETING PAYMENT
Once the “basket” has been validated, payment will be referred to the virtual POS of BBVA, which complies with all the E-commerce safety regulations.

6. DELIVERY PROCESS
Once the payment has been completed, Palacios y Museos will notify every change in the status of your order by e-mail.

The shipment time will depend on the selected delivery option and the delivery address.

7. RECEIPT OF THE GOODS
In-store collection: Only from the moment you are notified by e-mail that your order is ready for collection in store may you go to collect it by presenting the bill of the order or the notice of its arrival.

Delivery to an address: You will receive your order according to the terms governing the delivery option selected in the purchase process and the selected address.

8. RETURN POLICY & WITHDRAWAL RIGHT
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us at the address Calle Raimundo Fernández Villaverde, 61 7D 28003 of Madrid through an unequivocal statement your decision to withdraw from the contract.

You can use the withdrawal form model below, although its use is not mandatory.

You also have the option of completing and sending electronically the model withdrawal form or any other unequivocal statement through our email address info@palaciosymuseos.com.

If you resort to this option, we will inform you without delay in a durable support receipt of such withdrawal.

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

In case of withdrawal, we will refund the payment received, including the delivery costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which you informed us of your decision. to withdraw from this contract.

We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until you have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first.

You must assume the direct cost of returning the goods.

It is estimated that this cost rises approximately to the amount paid for the shipment in the purchase

9. CUSTOMER SERVICE
If you have any comment or wish to ask something, please contact us:

Email: info@palaciosymuseos.com

Phone: (+34)913059366

Postal address:

Palacios y Museos

Tienda online Museo Arquelógico Nacional

Raimundo Fernández Villaverde, 61, 7º Dcha

28003 Madrid, España

10. OFFICIAL COMPLAINT FORMS
There are official complaint forms at the consumer request. To request them mail to info@palaciosymuseos.com

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